Since 1981, Stuart has held various Sales, Service and Management roles, as well as helping businesses such as BSkyB and Tesco Bank Insurance open new Call Centres throughout the UK.

He has turned around under-performing sales teams, developed and introduced his ‘Fillet Steak’ Customer Service Programme for a number of his clients. He has also helped clients, large and small, to improve Operational Effectiveness. Check out some of his Case Studies here to see how effective he is … Case Studies

Stuart is a Fellow of the Professional Speaking Association, a Fellow of the Institute of Sales and Marketing Managers, a Member of the Institute of Customer Service, a Member of the Global Speaking Foundation and a Member of the Chartered Institute of Personnel and Development

Below you will find a Short, Medium & Long Biog for Stuart

In 2006, after serving 25 years in various Sales, Customer Service and Training roles, Stuart ‘went out on his own’ as an Keynote Speaker, Trainer and Coach.

Since then, he has delivered Keynotes Speeches and Workshops across the world and has designed and delivered Training and One-to-One Coaching programmes for people in Sales, Customer Service and Management roles.

He has turned around under-performing sales teams, developed and introduced a 5-Star Customer Service programme and worked with clients, large and small, to improve their Sales and Customer Service offering.
He now speaks at conferences, runs workshops and coaches people in Sales and Service as well as working with many Small Businesses and Individuals who don’t want to sell, but feel they have to if they want to see their business not just stand still but develop into the business that it can and should be.

His goals are simple, help his client Win More Customers, Serve Them Better & Keep Them Longer

In 2006, after serving 25 years in various Sales, Customer Service and Training roles, Stuart ‘went out on his own’ as an Keynote Speaker, Trainer and Coach.

Since then, he has delivered Keynotes Speeches and Workshops across the world and has designed and delivered Training and One-to-One Coaching programmes for people in Sales, Customer Service and Management roles.

He has turned around under-performing sales teams, developed and introduced a 5-Star Customer Service programme and worked with clients, large and small, to improve their Sales and Customer Service offering.
He now speaks at conferences, runs workshops and coaches people in Sales and Service as well as working with many Small Businesses and Individuals who don’t want to sell, but feel they have to if they want to see their business not just stand still but develop into the business that it can and should be.

 

His solutions are simple and tried & tested. However, rather than hoping that an off-the-peg solution fits all, he works closely with his clients to identify their specific needs before tailoring a solution for that individual or business.

To find out how Stuart can help you or your organisation;

  • Email him at stuart@thestuartharris.com
  • call him directly on 07708 640876

For the past nine years, Stuart has been working with clients, large and small, to help them ‘Get Customers, Serve Customers and Keep Customers’.

Since 1980, he has worked in Field Sales, Tele-Sales roles as well as managing Sales and Customer Service teams and training team

In his formative years, Stuart spent 12 years in the hospitality industry in various junior, senior and regional management roles. Even in those early days, he caught the Customer Service bug and when running an hotel in St Andrews, Scotland (where most of his customers were visiting American golfers), he went out to the States to see how they delivered Five Star Service, what he learned he brought back and put into practice at the hotel and grew the business significantly.

His first ventures into the Sales world was with Coca-Cola, where he held a number of Sales Consultant and Sales Management roles – during this time he was often called upon to support regional and national training initiatives, which is where he put the two skills sets together; Sales and Training.

During this time, he completed his Certificate in Training Practice with the Chartered Institute of Personnel and Development, became the regional trainer for a telecoms company and then Sales Trainer for a group of Global Outsourced Contact Centres, within a year he was promoted to Head of Training and Quality Assurance.

In 2006, he ‘went out on his own’ as an Independent Training Consultant. Since then, he has been involved in the design and delivery of Sales, Customer Service and Management training for numerous clients, with whom he has sustained long-term relationships.

He has been involved in the launch of 3 Contact Centres for SKY and 2 Centres for Tesco Bank. When one client of his was at risk of losing a major contract, Stuart was called in to improve Sales Performance, this he did and helped save over ‘300 seats’ and the contract.

He has turned around under-performing sales teams, developed and introduced a 5-Star Customer Service programme and worked with clients, large and small, to improve their Sales and Customer Service offering.

He works regularly with his clients to ensure that their training functions have the capability of taking on training and development programmes that he has introduced, therefore making them more self-sufficient and cost-effective.

He now speaks at conferences, runs workshops and coaches people in Sales and Service roles as well as working with many Small Businesses and Individuals who don’t want to sell, but need to, to help them grow and develop their businesses. He works locally, nationally and internationally.

His goals are simple, help his clients Win More Customers, Serve Them Better & Keep Them Longer

To find out how Stuart can help your business, please feel free to contact him;

  • email stuart@thestuartharris.com
  • call him directly on 07708 640876