07708 640876 stuart@thestuartharris.com

Bio – Short and Long Versions

Since 1981, I have held various Sales, Service and Management roles, as well as helping businesses such as BSkyB and Tesco Bank Insurance open new Call Centres throughout the UK.

I’ve turned around under-performing sales teams, developed and introduced my ‘SalesKerplunkaFunnel‘ Customer Service Programme for a number of his clients. I’ve also helped clients, large and small, to improve Operational Effectiveness.

Check out some of my Case Studies here to see how effective, these courses can be …     Click Here

I am a Fellow of the Professional Speaking Association, a Fellow of the Institute of Sales and Marketing Managers, a Member of the Institute of Customer Service, a Member of the Global Speaking Foundation and an Associate of the Chartered Institute of Personnel and Development

Below you will find a Short or if you’d rather… a Long Bio for me

Bio - Short

In 2006, after serving 25 years in various Sales, Customer Service and Training roles, I ‘went  out on my own’ as a Keynote Speaker, Trainer and Coach.

Since then, I have delivered Keynotes Speeches and Workshops across the world and have designed and delivered Training and One-to-One Coaching programmes for people in Sales, Customer Service and Management roles.

I have has turned around under-performing sales teams, developed and introduced a 5-Star Customer Service programme and worked with clients, large and small, to improve their Sales and Customer Service offering.

I now speak at conferences, run workshops and coach people in Sales and Service as well as working with many Small Businesses and Individuals who don’t want to sell, but feel they have to if they want to see their business not just stand still but develop into the business that it can and should be.

My goals are simple…  help my client Win More Customers, Serve Them Better & Keep Them Longer

To find out how I can help your business, please feel free to contact me:

 

Bio - Long

For the past nine years, I have been working with clients, large and small, to help them ‘Get Customers, Serve Customers and Keep Customers’.

Since 1980, I have worked in Field Sales, Tele-Sales roles as well as managing Sales and Customer Service teams and training team

In my formative years, I spent 12 years in the hospitality industry in various junior, senior and regional management roles. Even in those early days, I caught the Customer Service bug and when running a hotel in St Andrews, Scotland (where most of my customers were visiting American golfers), I went out to the States to see how they delivered Five Star Service, what I learned I brought back and put into practice at the hotel and grew the business significantly.

My first ventures into the Sales world was with Coca-Cola, where I held a number of Sales Consultant and Sales Management roles – during this time I was often called upon to support regional and national training initiatives, which is where I put the two skills sets together; Sales and Training.

During this time, I completed his Certificate in Training Practice with the Chartered Institute of Personnel and Development, became the Regional Trainer for a telecoms company and then Sales Trainer for a group of Global Outsourced Contact Centres, within a year I was promoted to Head of Training and Quality Assurance.

In 2006, I ‘went out on his own’ as an Independent Training Consultant. Since then, I have been involved in the design and delivery of Sales, Customer Service and Management training for numerous clients, with whom I have sustained long-term relationships.

I have been involved in the launch of 3 Contact Centres for SKY and 2 Centres for Tesco Bank. When one client of his was at risk of losing a major contract, I was called in to improve Sales Performance, this I achievedand helped save over ‘300 seats’ and the contract.

I have turned around under-performing sales teams, developed and introduced a 5-Star Customer Service programme and worked with clients, large and small, to improve their Sales and Customer Service offering.

Check out some of my Case Studies here to see how effective, these courses can be …     Click Here

I work regularly with my clients to ensure that their training functions have the capability of taking on training and development programmes that I has introduced, therefore making them more self-sufficient and cost-effective.

I  speak at conferences, run workshops and coach people in Sales and Service roles as well as working with many Small Businesses and Individuals who don’t want to sell, but need to, to help them grow and develop their businesses. I work locally, nationally and internationally – online and in the room

My goals are simple, help his clients Win More Customers, Serve Them Better & Keep Them Longer

To find out how I can help your business, please feel free to contact me:

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