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For over three decades, I’ve transformed B2B and B2C businesses, helping them Win more Customers, Serve them Better, and Keep them Longer.

Beginning in the 80s, I honed my Customer Service (and Upselling/Cross-Selling) skills in Bars, Restaurants, and Hotels.

Transitioning to Sales and Management roles with Coca Cola across England & Scotland, I merged my hospitality skills with sales expertise, always prioritising the service I gave my Customers.

Later, I delved into Sales and Customer Service training with TeleTech, the World’s largest Outsourced Call Centre group.

Designing workshops and L&D programmes for Sales and Customer Service agents, I focused on them delivering results and smashing their KPIS. Check out some of my popular workshops

Almost 20 years ago, I ventured into Freelance Consultancy, my goal remained transforming Sales and Customer Service personnel.In that time, I’ve partnered with global corporations to Small to Medium Sized Businesses (SMBs), achieving great success. Check this webpage to get a flavour of some of the clients I have worked with… so far

From launching Contact Centres for giants like SKY and Tesco Bank Insurance to rescuing struggling SMBs, my journey has been a mix of challenges and triumphs, however, my unwavering passion remains… delivering Customer Excellence whilst building relationships not just making one-off transactions, whilst smashing sales targets.

SKY Call Centre delegates 2006
my first ever training group – SKY Call Centre 2006

Recently accredited as a Carbon Literate Advocate, I’m committed to environmental sustainability.

Through Training Workshops, Coaching, and Keynote Speeches, I strive to drive positive change locally, nationally and globally.

Join me, and let’s Win more Customers, Serve them Better, and Keep them Longer while making a difference to the world.

I’d love to hear from you or your team sometime soon; 

  • Or, of course, why not just call me right now on 07708 64087 – please do leave me a message if I can’t take your call
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