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I rarely, if ever get asked to deliver an off-the-shelf training course

Stuart Harris runs workshops on Increasing Sales and Improving Customer Service
Stuart delivering one of his training modules

I usually get asked to help Call Centres, Tele-Sales Teams or Small Businesses in the UK to help them with their Outbound & Inbound Cold Calling strategy or to increase inbound or outbound sales over the phone or Lead Generation or Customer Retention or Customer Service Calls. Few ask for Off The Shelf Sales Training Courses, I tailor each module to suit the needs of every individual client and/or department. I discuss the challenges my client faces and come up with a tailored and bespoke training course for their specific needs.

The list of courses below just form the basis of some the courses that I offer – from that I work closely with my client and their team to design a specific course to help them resolve the challenge/s that they face.

Tele-sales, telesales, sales, call centre, contact centre
The 9 Steps of the Ultimate Sales Call

Below you will find a list of short modules that, depending on client requirements, I combine to put together a specific programme. However, the image on the right is one of my most popular programmes which is a great programme for anyone making Inbound or Outbound Sales Calls. This can be covered in one day or better still over 2 days so that lots of role plays can be done to fully embed the delegates learning.

Telephone Lead Generation

This course will give delegates the confidence to make calls more professionally. They will enhance their listening techniques which in turn will assist them in generating new leads. It will also give them increased confidence in lead generation, effective prospecting techniques, develop their own individual telephone style and give them the ability to contact the key decision-maker

Gain Commitment on the Telephone

This module focuses on inbound and/or outbound calls whose purpose it is to generate more sales or appointments. Closing techniques are a vital component in making the most out of these calls. During this module, a number of closing techniques will be discussed and then practiced by means of a series of role-plays. It will improve calling techniques, enhance their negotiating techniques on the telephone and help them overcome personal concerns in closing

Maximise Appointments Over the Telephone

This module is ideal for those who want to develop their appointment making skills and maximise opportunities. It will also help those fielding inbound sales enquiries which will, in turn, increase the businesses sales conversion rates. It also enhances calling techniques, improves negotiating skills on the telephone, overcomes obstacles in closing and develops qualifying techniques

Outbound Calls – Maximising Performance

This session ensures that anyone who makes outbound calls set SMART objectives and achieve them. Whether they are sales, customer care or research calls, attendees will be able to practise their techniques in role-playing scenarios and then be able to implement them back in their live environment. Delegates will learn how to set SMART objectives, construct an opening pitch, and improve their confidence through role-playing exercises to help them accomplish their objectives

Telephone Techniques – Inbound & Outbound Calls

This unit deals with telephone etiquette when making both Inbound & Outbound calls. Delegates will increase their self-assurance to make outbound calls professionally, gain confidence in handling incoming calls more professionally and maximise their ability to get engage the right person

Increasing Sales of Follow-up Calls

This Telesales course is ideal for those who want to improve their follow-up calls to maximise sales. It will help those handling inbound enquiries to increase their sales conversion rates. It will increase confidence in making outbound calls professionally, increase the delegates ability to handle objections effectively, develop own individual style and improved their follow-up call techniques.

Here is a link to one of my Sales Training Case Studies

Want to know how I can help you or your team/s win more sales? Contact me here

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