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Due to recent changes in Client requests, all of my Courses/Workshops are available as

Classroom /Online Course / Live Virtual Session / Hybrid

I rarely, if ever get asked to deliver an off-the-shelf training course, so all courses are totally tailored to the needs of each client

Stuart Harris runs workshops on Increasing Sales and Improving Customer Service
Stuart delivering one of his training modules

I usually get asked to help Call Centres, Tele-Sales Teams or Small Businesses in the UK to help them with their Outbound & Inbound Cold Calling strategy or to increase inbound or outbound sales over the phone or Lead Generation or Customer Retention or Customer Service Calls. Few ask for Off The Shelf Sales Training Courses, I tailor each module to suit the needs of every individual client and/or department. I discuss the challenges my client faces and come up with a tailored and bespoke training course for their specific needs.

The list of courses below just form the basis of some the courses that I offer – from that I work closely with my client and their team to design a specific course to help them resolve the challenge/s that they face.

Tele-sales, telesales, sales, call centre, contact centre
The 9 Steps of the Ultimate Sales Call

 

 

Below you will find a list of short modules that, depending on client requirements, I combine to put together a specific programme. However, the image on the right is one of my most popular programmes which is a great programme for anyone making Inbound or Outbound Sales Calls. This can be covered in one day or better still over 2 days so that lots of role-plays can be done to fully embed the delegates learning.

Individual Sales Training Courses

Better Business Phone Calls (my second most popular course)

Customer Loyalty has changed dramatically in the past 10-20 years. No longer can we rely on our Customers’  blind loyalty – we need to earn it – by understanding their needs and desires.

Then be able to present our best-suited solutions to them, not only that, we must present it in a way that makes them feel cared for, valued, and Special.

This course helps your team do just that

Duration: Fully interactive Face 2 Face workshop – 09:30-16:30

or

Online masterclass (Via Zoom) – 2 x 3hr sessions

On the course, we will focus on:

  1. Understanding modern-day Customer Expectations

  2. Fully appreciate what customer expect when they deal with us

  3. What YOU, individually, need to do to increase your Customer Satisfaction Score

  4. Creating Excellent First & Lasting Impressions

  5. Building Fantastic Rapport

  6. Being aware of the importance of Body Language on the Phone

  7. Maximising your vocal Variety

  8. The Power of Positive Language

  9. Asking Quality Questions

  10. Effective Listening – by YOU and YOUR CUSTOMER

 

Selling Skills – Fast track to Success

Learning Outcomes

    • The Sales Process
    • Attributes of a Good Sales Person
    • Core Selling Skills
    • Engagement & Rapport
    • Effective Questioning
    • Listening Skills – Stimulating Others to Listen
    • Listening Skills – Demonstrating Attentive Listening
    • Maximising Your Productivity
    • It’s All About Relationships NOT One-Off Interactions
    • Creating Your Action Plan

 

Introduction to Successful Selling

Learning Outcomes

    • Overcoming Nerves
    • The AIDA Model
    • Identifying Buying Signals
    • Using Trial Closes
    • Avoiding Objections
    • Overcoming Customer Concerns
    • Questioning Skills
    • Listening Skills
    • Setting Goals
    • Creating Your Action Plan

 

Advanced Selling Skills

Learning Outcomes

    • Engaging the Gatekeeper
    • Building Relationships
    • Advanced Objection Handling Skills
    • Advanced Selling Techniques – The Cross-Sell & Up-Sell
    • Advanced Questioning Techniques
    • Negotiating a Win:Win
    • Writing Proposals
    • What to do when they don’t return your call
    • Creating Your Action Plan

 

Selling on the Phone

Learning Outcomes

    • Overcoming Nerves – Pick Up The Phone… it won’t ring itself
    • Maximising Productivity
    • The Importance of Vocal Variety – P.A.T.I.E.N.C.E
    • The Ultimate Sales Call Structure
    • Setting Stretching Objectives – L.I.M.
    • Making the Most of you CRM
    • Outbound Calls
    • Inbound Calls
    • To Voicemail or Not to Voicemail? that is the question
    • Creating Your Action Plan
    • Engaging the Gatekeeper

 

Key Account Management

Learning Outcomes

    • Identifying Key Accounts
    • Developing Relationships
    • Writing Effective Proposals
    • Setting & Managing Customer Expectations
    • Diary Management
    • Developing your Key Account Strategy
    • Managing Your Time

 

Selling Through The Lens

Learning Outcomes

    • Using Virtual Tools such as Zoom, Skype, Microsoft Teams
    • Knowing your Tools
    • Making Eye Contact with your camera
    • First Impression
    • Keeping Your Customer Interested
    • dealing with more than one customer on a Virtual Call

Here is a link to one of my Sales Training Case Studies

Want to know how I can help you or your team/s win more sales? Contact me here

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