In a recent Convergys UK Customer Scorecard Research, 61% of consumers said that the customer…
Turning Your Workplace into a Learning Environment
Create an environment for continuous learning and growth in business and personal areas where employees are expected to access Trainer Led sessions, e-Learning modules and self-study.
- Obtain executive commitment to continuous learning
- Have executive management communicate its importance to the entire organisation
- Communicate the benefits and value of learning
- Integrate skills attainment into the performance assessment process
- Encourage managers to work with individual employees to establish learning expectations and hold people accountable – both managers and staff
- Foster an attitude that learning is expected
- Establish incentives for learning
- Ensure all learners have or have access to the hardware and software required to access e-Learning
Some companies have found that a key barrier to self-paced learning is that learners don’t know how to learn without structure and human interaction.
- Provide a schedule, with deadlines, and follow up by email regularly to check on their progress and let them ask questions.
- Schedule learning sessions and mark them on your calendar so that everyone knows you will be in training during a specific time slot.
- Minimise interruptions during the learning session:
- Forward your telephone, turn it off or do not answer it if it rings
- Post “Learning in Progress” signs or use caution tape on your door or learning area
- If listening to an audio eLearning module, use headphones and play the audio component of the course
- Wear headphones even if not using the audio component of the course to tone down outside noise and so that others will know you are accessing training
Observe e-Learning etiquette rules:
- Do not interrupt anyone actively participating in a learning session.
- Play the audio component of the course only when you are using headphones.
- Avoid interrupting your coworkers by using the e-Learning courses as job aids.