Looking to improve the service you provide your Customers, Clients and Residents?

Stuart Harris is committed to helping businesses and organisations tackle their most pressing customer service challenges by providing exceptional training in Customer Service & Complaint Handling, Frontline Management, and Sales.

Understanding that each customer, client & resident faces unique Challenges, Stuart delivers bespoke solutions that are finely tuned to address specific needs and drive measurable improvements in customer satisfaction.

Specialising in providing effective, engaging and interactive training workshops to Small-to-Medium Sized Businesses, Social Housing & The Care Sector, Stuart offers impartial advice, expert coaching, and accredited training—both online and in-person.

His approach is deeply customer-centric, ensuring that every service is meticulously customised to reflect the organisation’s Mission, Vision and Values.

Tailored Solutions for Your Business or Third-Sector Organisation

Only after interviews with Key Stakeholders, a thorough Training Needs Analysis and research, Stuart designs and implements  Solutions  that directly confront the challenges your business or organisation faces, with a strong emphasis on enhancing the overall customer experience of your B2B client, B2C Customer or Resident. In addition to training, Stuart provides comprehensive consultancy, service reviews, and coaching. These services empower businesses and organisations to create and execute customer experience strategies that are both effective and sustainable.

Expect a training experience that is not only engaging and tailored to your specific needs but also transformative in its impact. Stuart’s programmes are crafted to meet the diverse requirements of your organisation, offering a blend of core training modules, specialised topics, and toolbox training kits designed to address the full spectrum of customer service challenges.

What distinguishes Stuart’s training is its deep focus on the real issues your team faces daily. By helping Call Handlers and Team Leaders master their thoughts, emotions, communication, and actions, the training equips them to handle workplace challenges more effectively. This results in improved emotional management, enhanced communication skills, and ultimately, a significantly better customer experience for your clients, customers and residents.