Fifteen Benefits of Working with People Outside the Sector to Improve The Service That You Provide Expertise and Specialisation: External training consultants bring specialised knowledge and expertise that may not be available in-house. They ensure high-quality training programmes by leveraging…
Do you (or the people that you manage work in a Call Centre, Help Desk or just have to make calls to potential or existing customers) struggle to inject enthusiasm into your voice when speaking to customers on the phone?…
Hopefully, you have had a chance to read Stuart's previous blogs to learn more about each tip listed on the image below What the hell does that have to do with Eric Morecambe I hear you cry? Well, Stuart said…
In the early 2000s Stuart worked for a group of contact centres that decided to relocate their main offices to Belfast. Much as he loved Belfast, he didn’t want to up sticks and move there, so he took redundancy and…
Think about the service that you are providing your customers. Are they staying with you or moving on as soon as a contract is finished – if they are, are you asking them why? Are you looking for feedback, so…
You may be surprised at this stage to see an over-sized burger and a hot apple pie, but this is to demonstrate the difference between Up-selling and Cross-selling. Think about it, if you went into a famous burger chain and…
Are you listening to what you’re being told by your customers and your staff? What are you doing as far as getting feedback from your customers and more important, what are you doing with that feedback? In the training world,…
If you say you are great at what you do or are the best in your business, you better practice what you preach. As you can imagine, in my world of Sales and Customer Service, there are many Speakers, Trainers…
Resolve Your Problems Quickly & Learn From Your Mistakes A lot of problems with organisations is they don’t resolve problems quickly enough. Do something about them quickly and keep your customers aware of what is going on throughout – even…
Encourage Your Team To Come Up With News of Providing Fantastic Service Often Directors, Managers and Line Managers think they are the ones with all the big ideas – things such as ‘Ways of Delivering Excellent Service’ come down from…