Better Business Phone Calls
Course Objectives
Customer Loyalty has changed dramatically in the past 10-20 years.
No longer can we rely on customer’s blind loyalty – we need to earn it… by understanding their needs and desires, then be able to present our best suited solutions to them, not only that we must present it to them in a way that makes them feel special, valued & cared for.
The Course Will Focus On…
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- Creating Excellent First & Lasting Impressions
- Building Fantastic Rapport
- Being aware of the importance of Body Language on the Phone
- Learn techniques such as the use of Conversational Offer
- The Power of The Double Name Handshake
- “What did you just call me?” Addressing Customer the right way
- Maximising your Vocal Variety – by using P.A.T.I.E.N.C.E
- The Power of Positive Language
- Asking Quality Questions
- Demonstrating to the Customer that you are Listening to them
- Stimulating the Customer to Pay Attention to you
