Customer Service Essentials
Course Objectives
To provide participants with the opportunity to learn & work with colleagues to review and develop their own customer service skills with a particular focus on face-to-face communications skills.
The Course Will Focus On…
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- General Customer Expectations
- What our Customers expect from the service they receive
- Creating First & Lasting Impressions
- The Power of Positive Language
- Empathy not Sympathy
- Earning Trust
- Managing Expectations
- Proactive Contact
- Capturing Data
- Avoiding TLAs